1. You can cancel your booking using The Sky Imperial website or mobile app.
2. The applicable refund amount will be credited to you within 7-14 working days.
3. Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, The Sky Imperial shall be under no obligation to refund any amount to the Guest.
4. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at its Property. Under all such cases The Sky Imperial shall be under no obligation to refund any amount to the Guest.
5. You can find the cancellation policies at:
6. For corporate bookings, the cancellation policy mentioned on your contract will apply. In case of guest made booking from Online Travel Aggregators (OTA), respective cancellation policy is written on the OTA’s page.
7. In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply:
Guest cancellation policy: For booking specific cancellation policy, please refer to your booking voucher.
No Show: For booking specific cancellation policy, please refer to your booking voucher.